Return Policy

Right of withdrawal — 14 days.
As a consumer in the European Union, you have the right to withdraw from this contract within 14 days without giving any reason, in accordance with Directive 2011/83/EU on consumer rights.
In addition to this statutory right, we voluntarily offer a 30-day commercial return window.
Need to return an item? Start your return online through the returns portal, or email us and we'll help.
Start a return

Withdrawal period

The withdrawal period expires 14 days from the day on which you, or a third party other than the carrier and indicated by you, acquire physical possession of the goods. If you ordered several items in one order that are delivered separately, the period begins on the day you receive the last item.

How to exercise the right of withdrawal

To exercise this right you must inform us of your decision by an unequivocal statement. You can do this in three ways:

You may use the model withdrawal form at the foot of this page, but you are not obliged to. Once your request is approved we will confirm the return address and a return reference, so we can identify and refund your parcel quickly.

To meet the withdrawal deadline, it is sufficient that you send your communication before the 14-day period expires. You then have a further 14 days to send the goods back to us.

Effects of withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including the cost of standard delivery, without undue delay and in any event within 14 days of the day on which we are informed of your decision.

  • We will refund using the same means of payment you used, and you will not incur any fees.
  • If you chose a delivery type other than the least expensive standard delivery we offer, we are not required to reimburse the supplementary cost.
  • We may withhold reimbursement until we have received the goods back, or until you have supplied proof of having sent them back, whichever is earlier.
  • In practice, once we receive your return we issue the refund within 2 working days.

Hygiene exception — fragrances and cosmetics

Under Article 16(e) of Directive 2011/83/EU, the right of withdrawal does not apply to the supply of sealed goods which are not suitable for return for health protection or hygiene reasons, where they have been unsealed after delivery.

Fragrances and cosmetics fall within this exception. Items must therefore be returned unused, unopened and still sealed in their original packaging. A product that has been opened, sprayed or tested cannot be accepted as a return.

This exception does not apply if the item is faulty, does not match its description, or if you received the wrong product.

Return costs

Where you withdraw from the contract, you bear the direct cost of returning the goods. We recommend using a tracked service: the parcel remains your responsibility until we receive it.

If instead the item is faulty, not as described or incorrect, we cover the return costs in full and will either arrange collection or reimburse your postage.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning.

Commercial return policy — 30 days

Independently of the statutory right of withdrawal, we accept returns within 30 days of you receiving your order, on the same product conditions (unused, unopened, sealed). To receive a refund the item must actually be returned to us: refund requests made without returning the item will be rejected.

Faulty, incorrect or non-conforming products

Goods sold to consumers carry the statutory guarantee of conformity provided by Directive (EU) 2019/771 and the law of your country of residence (three years in Spain under Article 120 of Royal Legislative Decree 1/2007). If a product is faulty, not as described or not fit for purpose, you are entitled to have it repaired or replaced or, failing that, to an appropriate price reduction or a refund.

Contact us with your order number and, if possible, a photograph of the problem — we will handle it at no cost to you.

Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract (its use is optional).

To: Oasis de Belleza SL, Centro Comercial La Herrada, Local 8, Los Montesinos, Alicante 03187, Spain — contact@perfumeoasis.eu

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):
_______________________________________________

Ordered on (*) / received on (*): ______________________
Order number: ______________________
Name of consumer(s): ______________________
Address of consumer(s): ______________________
Signature of consumer(s) (only if this form is notified on paper): ______________________
Date: ______________________

(*) Delete as appropriate.

Complaints and dispute resolution

If something has gone wrong, please contact us first and we will do our best to resolve it. If we cannot resolve your complaint, you may use the European Commission's online dispute resolution platform: ec.europa.eu/consumers/odr. Consumers in Spain may also apply to the Sistema Arbitral de Consumo.

Questions about a return? Email contact@perfumeoasis.eu, contact us on WhatsApp +34 711 052 203, or go straight to the returns portal.

Seller: Oasis de Belleza SL · CIF B25993171
Centro Comercial La Herrada, Local 8 · Los Montesinos, Alicante 03187, Spain